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Service

TO BE THE BEST SUPPLIER OF THE WORLD” is our mission. You will get great service with professional answer, here below instruction to show how to get 5 star service from us.

 

Inquiry:

You will get professional answer from us with one hour, you can email us monica@msaccoltd.com or call us at +86 159 2082 8315 directly if you have any inquiry urgent.

 

Price:

We will try our best to supply you competitive price, we are not stupid to quote very high price to let our custom leave away. All price can be negotiated.

 

 

Sample time:

We will try to finish sample case with 3-5 days if it is easy. It will take longer if sample case complicated or special color needed.

 

 

Sample fee:

Free sample or charged samples w/o shipping cost. Please discuss with Jason at beginning.

 

 

Mass production:

After sample case approval by customer or confirmed all details, we will go head with mass production. Any request mass production photos will be supply if needed.

 

 

Delivery time:

Generally speaking, 22-25 days for order. If any urgent or small order, 7-10 days for delivery time. If big quantity, please negotiated with sales manager.

 

 

Packing:

Normally, each case should be package in bubble bag, with inner box and then with master carton. If any special request, please negotiated with sales manager.

 

 

Shipping:

We can do Exw, FOB, CF, CIF,DDU and DDP for our customer, LCL shipment and FCL shipment both ok. After we finished order and received balance payment, we will arrange send out shipment.

 

 

After-sale service:

If any damage for the shipment or any complain for the order, please email our sales manager Jason@ms-aluminumcase.com for fest solutions.

 

Payment terms:

T/T, 30% deposit, 70% balance before shipping, or Negotiated.

We can also accept Paypal payment, which official account as below

Paypal account: Jason@ms-aluminumcase.com

 

Our official company bank account as below.(Any personal account for payment is not allowed)

 

MSAC CO., LIMITED COMPANY BANK ACCOUNT INFORMATION

Account Name: MSAC CO., LIMITED

Account Number: 801 - 339250 - 838

Beneficiary Bank: HSBC Hong Kong

Beneficiary Bank Address: Head Office, 1 Queen's Road Central, Hong Kong

SWIFT Code: HSBCHKHHHKH

Bank Code: 00 4